Our faqs
Questions & answers
Can I make a reservation?
LemonPro Green’s on-demand service is available in every city we operate in. When you’re ready to ride, use your app to request pickup from a nearby driver. Demand for rides can fluctuate at different times of day and night. A high demand for rides at a certain time can impact how quickly a driver accepts your trip request and heads to your pickup location. If you’re on a tight schedule, we recommend checking the your pickup location’s ETA for different vehicle options about 15-30 minutes before you’re ready to ride. LemonPro Green in some cities now includes the option to schedule an LemonPro GreenX ride. Here’s how:
1. Tap the SCHEDULE A RIDE button above the vehicle option slider.
2. Select a date and preferred 15-minute window of time when you will be ready for pickup.
3. Enter your pickup location and destination.
4. Review your fare estimate and tap SCHEDULE.
5. Tap SCHEDULE TRIP to confirm. After confirming, select TRIPS from your app menu, then select UPCOMING to review upcoming scheduled trips or schedule a new trip. If you need to cancel a scheduled trip, tap CANCEL. Cancellation fees will still apply. When the date and time you scheduled a trip for approach, nearby drivers will receive your ride request. The driver who accepts this trip request may arrive at your pickup location at any time within your 15-minute window. We recommend being ready and available for pickup for the full duration of time. A driver who cannot locate you at the pickup location may cancel the ride after 5 minutes. Please note that surge pricing may apply to a scheduled trip. This can impact your trip fare. Check out the link below to see where scheduled rides is available near you.
Do I need to tip?
No, tipping is voluntary. If you do decide to tip, you can do so right within the app in select countries. To ensure a smooth, uninterrupted ride, you can tip drivers after your trip at a time when it’s convenient for you. Learn the details and find out if tipping is available in your city on our
Cancelling my request
Ride requests should only be made when you're ready to ride and near the pickup location. This supports drivers operating efficiently on the LemonPro Green platform and helps ensure fast pickups for riders. Occasionally you may wish to cancel a ride request after it has been accepted by a driver. While the LemonPro Green app allows you to cancel anytime, a cancellation fee may apply. A cancellation fee compensates a driver-partner for time and effort spent heading toward a pickup location. Cancellation fee amounts differ by city and vehicle class but you will always be shown the exact fee when you cancel a trip before you confirm your cancellation. You can learn more about our cancellation policy